Manufacturers

Terms and conditions of use

Introduction


This website www.ecobiolady.com is owned and operated by Saimara Bio srl ('EcoBioLady' or 'us' or 'we'), registered in Romania, Address: Herneacova, 289 - 307342 Herneacova - Romania, VAT number RO26619486, registration number J35 / 327 / 2010.

Please read this page carefully, as by accessing and using the website you are agreeing to abide by these terms. Check this page often, as we may change or modify our terms&conditions at any time without notice.

These terms and conditions are a legal agreement between us and apply to your use of www.ecobiolady.com including the sale of goods. You must read and accept all the terms and conditions contained in this agreement prior to buying goods from us.

If you have any questions about the website or these terms&conditions, you can contact us by emailing our customer service team through the “Contact us” button which appears on the website.

Definitions

“We” or “us” means EcobioLady. “Website” refers to any of the websites owned and operated by Saimara Bio srl including but not restricted to www.ecobiolady.com.

"Goods" means the products supplied and displayed for sale on the Website. "Buyer", "user", "you" refers to you as a customer who is placing an order with EcoBioLady or you as a user of this Website.

Order placement

Orders can be placed only online. You may browse www.ecobiolady.com without registering but when you place your first order you will need to register with us and complete certain fields on our order form.

You should not disclose your username or password to any other person and you must notify us if you become aware of any unauthorized use of your log-in information.
We may suspend your access to the Website temporarily or permanently, without notification, in the case of reported or suspected misuse while we are investigating suspected misuse.

Before you submit your order please review your selection, check the total price of your order and correct any errors.  It is very important to check carefully the quantity of goods that you order from us because we will deliver exactly what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again. We will give you the chance, if you wish, of reconfirming your order without the missing product or canceling it. If you cancel and you have paid for the Goods, you will be given a full refund. Any refund will usually be paid, using the same method you used to buy the goods.

Once You place an order, You will receive written confirmation by e-mail that your order has been received and it is being processed. Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Prices and Content

All prices on the website are quoted in Euro (€). They include VAT payable but exclude delivery charges, which are detailed separately here.

We may change the prices on the website at any time and without any notice.

EcoBioLady tries to ensure that all prices given on the site are correct. However, mistakes can occur. In the event we have quoted a product at an incorrect price on the website, we will inform and give you the chance, if you wish, of reconfirming your order at the correct price or canceling it. If you cancel and you have paid for the Goods, you will be given a full refund. Any refund will usually be paid, using the same method you used to buy the goods. For more information about refunds, please contact our customer service page /see our Return and Refund Policy.

Every description of the Goods supplied by us is given in good faith based upon information received by us from the manufacturer of the Goods.  Important! Due to monitor setting and monitor pixel definitions, we are unable to guarantee that the color you see on your screen will reflect the exact color of the product.

Payment

You can pay your purchases by credit/debit card (Visa, MasterCard, Maestro) or PayPal. Select the appropriate payment method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to offer you other payment options. All transactions are in Euros (€).

Please ensure that the card details You enter are correct. You confirm that the credit card/debit card that is being used is yours or that you are authorized to use it.All credit and debit cardholders are subject to validation checks and authorization by the card issuer. Please note that if the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non delivery. EcoBioLady.com has no responsibility for any fees that your card issuer may charge you as a result of processing your credit /debit card payment in accordance with your order.

We retain the legal ownership of all goods until full payment has been made by you and received by us. Legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you.

Delivery

We will do our best to deliver goods promptly, however, we can not accept liability for delay in delivery for any cause. Delivery information are detailed in the Delivery section.

Gift and Promotional Codes

Only one Code is allowed per order and it must be entered correctly in the Promotional Code box provided at the checkout page. If the code is valid, your discount or gift will show in your basket. A Promotional Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed. We are unable to manually enter discounts after the order has been completed.

The total amount of a voucher can be redeemed at one time. Each voucher is subject to an expiration date. Promotional codes are restricted to one use per customer, unless otherwise specified.  Promotional codes exclude any Sale goods unless otherwise stated.

When a Promotional Code requires a minimum spend, the minimum spend excludes delivery fees. When returning items from your order for which you used a promotional voucher (discount voucher) and your order no longer qualifies, the voucher value will be deducted from your refund; if you used a free gift code and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Promotional Code provides a free gift, the free gift is not eligible for exchange or refund.
     

Return and Refund Policy

EcoBioLady will offer you a refund on unopened products returned to us within 14 days of receipt provided they are in their original re-saleable condition. NON-RETURNABLE ITEMS: damaged or opened items. Simply return the unopened and unused product/s to us in their original packaging with their labels intact within 14 days of receipt following the steps below:

1. Contact our customer service team by writing an emai to info @ ecobiolady.com providing your order reference number, full name, the product/s you wish to return.

2. Wrap the products securely to avoid damage in transit back to us. The parcel is your responsibility until it reaches us. EcoBioLady is not liable for lost returned parcels and for the cost of returning any product/s. We recommend you return your package by recorded delivery. Please return your parcel to the following address:

Saimara Bio srl
str. Vasile Alecsandri 5
300078- Timisoara - Romania
0040-747-918071

3. You may exchange the product/s you return with some other product/s, subject to stock availability, or receive a full refund of the price paid (excluding any delivery charges). If you wish to exchange an item, you will have to pay the difference and any additional delivery cost.

4. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will notify you by email once your refund has been processed. The refund can only be made to the card used when paying for the order, no later than 14 working days after we have received the goods. Please note that delivery charges and credit card charges are not refunded.

5. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. When returning items from your order for which you used a promotional voucher (discount voucher) and your order no longer qualifies, the voucher value will be deducted from your refund; if you used a free gift code and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

6. You must inspect all goods delivered to you immediately on receipt. If an item arrives damaged or in error, please contact us through our customer service page. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

Privacy & Security

We look after your personal information carefully and are committed to protecting your privacy. Our privacy policy, which sets out how we will use your information, can be found at Privacy & Security. By using this site, you consent to the processing described therein and warrant that all data provided by you is accurate.

Intellectual property

The content of the www.ecobiolady.com website is protected by copyright, trademarks, database and other intellectual property rights.

Product Liability

EcoBioLady shall not be held liable for any damages resulting from the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. EcoBioLady shall not be held responsible for any damages or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

Applicable Law

These terms of service, and furthermore, the use of ecobiolady.com shall be governed solely by the Romanian laws. Please feel free to contact us, if you have any questions regarding our terms of service.